Terms of Service

These Terms of Service govern access to and use of the CrewGrid website, web application, support services and related platform features.

CrewGrid is operated under the CrewGrid trading name. The intended operating entity is CrewGrid Pty Ltd, registration pending. References to “CrewGrid”, “we”, “us” or “our” mean the entity operating the CrewGrid platform.

By creating an account, accepting a subscription, accessing CrewGrid on behalf of a company or continuing to use the platform, the customer agrees to these Terms.

The “Customer” is the company, business or organisation that obtains access to CrewGrid. An “Authorised User” is an individual permitted by the Customer to access the Customer’s CrewGrid account.

Authorised Users may include administrators, managers, supervisors, team leaders, employees, contractors and other approved representatives.

The Customer is responsible for all activity carried out through its accounts, except to the extent that activity was caused by CrewGrid’s breach of these Terms or failure to apply its stated access controls.

A person who creates or administers a CrewGrid company account, selects a paid subscription or accepts these Terms on behalf of a Customer confirms that they have authority to bind that Customer.

An individual Authorised User who does not have authority to bind the Customer remains responsible for complying with the parts of these Terms that apply to individual use of the platform.

CrewGrid provides software tools that may assist with workforce administration, employee records, projects, shifts, attendance, safety sign-ons, scaffold handovers, inspections, compliance, timesheets, reports, messaging, support and related operations.

CrewGrid may also provide estimating, document-analysis, automation and AI-assisted features where enabled. Features available to a Customer may depend on its plan, company configuration, assigned roles and current product version.

CrewGrid provides software and information-management tools. It does not employ the Customer’s personnel, manage the Customer’s workplace or assume responsibility for the Customer’s projects or operations.

CrewGrid may offer eligible new Customers a 14-day free trial. No paid subscription begins automatically merely because the trial ends.

Unless the Customer selects and pays for a subscription, the account will move to read-only access when the trial expires. During read-only access, existing information may remain visible and available reports or PDFs may be downloaded, but new records cannot be created and existing records cannot be edited.

CrewGrid may limit trial eligibility, prevent repeated trials for the same Customer and withdraw or change a trial offer before a new trial begins.

Paid CrewGrid subscriptions are currently offered on a monthly basis. The applicable plan, included features, user limits and price will be shown before the Customer confirms payment.

A paid subscription begins only after the Customer selects a plan, supplies the required billing information and completes payment authorisation through Stripe.

The subscription renews automatically each month unless it is cancelled before the next renewal date.

CrewGrid subscription prices are intended to be displayed inclusive of Australian goods and services tax where GST applies, unless a price is expressly stated to exclude GST.

The Customer must pay the price displayed or otherwise agreed at the time the subscription is purchased. Enterprise, customised or separately negotiated services may be priced under a written order form or separate agreement.

CrewGrid will provide invoices or payment records using the information supplied by the Customer. The Customer is responsible for keeping its legal name, billing address, tax details and billing contacts accurate.

CrewGrid uses Stripe to process subscription payments. The Customer authorises CrewGrid and Stripe to charge the selected payment method for the subscription price at the beginning of each monthly billing period.

Full payment-card details are processed by Stripe and are not ordinarily stored in full by CrewGrid. The Customer’s use of Stripe payment services may also be subject to Stripe’s applicable terms and privacy practices.

The Customer must ensure that its payment details remain valid and that the person supplying them is authorised to use the payment method.

If a subscription payment fails, CrewGrid may notify the Customer and allow a reasonable opportunity to update the payment method or complete payment.

CrewGrid may restrict the account to read-only access or suspend paid features while payment remains outstanding. CrewGrid will not permanently delete Customer Data merely because of an initial failed payment without applying the retention process described in these Terms.

Restoring full access may require successful payment of the current subscription amount and any properly payable outstanding amount.

The Customer may cancel its subscription at any time through the available account or billing controls, or by contacting CrewGrid where self-service cancellation is unavailable.

Cancellation takes effect at the end of the current paid billing period. The Customer retains paid access until that date, and no further monthly renewal payment will be charged after cancellation takes effect.

Cancelling a subscription does not immediately delete the Customer’s information. The post-cancellation access and retention process is described below.

Subscription fees are generally non-refundable and are not ordinarily refunded or credited merely because a Customer cancels before the end of a paid billing period, does not use the service or reduces its number of users.

Nothing in these Terms limits any refund, remedy or other right that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.

CrewGrid may provide a refund or credit where it considers that appropriate, but doing so in one situation does not create an obligation to provide the same outcome in every situation.

When a free trial ends without payment, or when a paid subscription ends after cancellation, the account may remain available in read-only mode for 30 days.

• Existing Customer Data remains visible to authorised users.
• Available reports and PDFs may continue to be downloaded.
• New records cannot be created.
• Existing records cannot be edited or deleted through ordinary platform workflows.
• The Customer may select a paid plan or reactivate its subscription.
• An authorised Customer representative may request earlier deletion.

CrewGrid may restrict particular features during read-only access where those features require active processing, third-party services or continuing paid infrastructure.

From day 31 after paid or trial access ends, standard platform access may be removed while CrewGrid temporarily retains Customer Data.

Until day 90, an authorised Customer administrator may contact CrewGrid to request reactivation, a reasonably available export or deletion.

After 90 days, CrewGrid may delete Customer operational data from active systems unless it must be retained for a legal obligation, payment or accounting requirement, security or fraud investigation, active dispute, enforcement of an agreement or another written arrangement.

Residual copies may remain temporarily in protected backups until removed through normal backup rotation.

“Customer Data” means information, documents, images, records, messages, drawings and other content submitted to CrewGrid by or for the Customer or generated through the Customer’s use of the platform.

As between CrewGrid and the Customer, the Customer retains its rights in Customer Data. CrewGrid does not obtain ownership of Customer Data merely because it is uploaded or processed through the platform.

The Customer grants CrewGrid a non-exclusive, worldwide and limited licence to host, copy, process, transmit, display, back up and otherwise use Customer Data only as reasonably necessary to:

• Provide and support the CrewGrid service.
• Perform authorised platform workflows.
• Maintain security, backups and service availability.
• Investigate errors, misuse and support requests.
• Comply with lawful obligations.
• Develop or improve CrewGrid using de-identified or aggregated information that does not reasonably identify the Customer or an individual.

The Customer is responsible for the accuracy, quality, legality and appropriateness of Customer Data and for deciding what information should be entered into CrewGrid.

The Customer must ensure it has all necessary rights, authorities, notices and permissions to collect, use, upload and disclose Customer Data, including information relating to employees, contractors, clients, projects, photographs, signatures, location records and compliance documents.

The Customer must not direct an Authorised User to enter false records or use CrewGrid in a way that breaches employment, privacy, surveillance, safety, intellectual property or other applicable laws.

Each Authorised User must use their own account and must keep their password and authentication information confidential.

The Customer is responsible for assigning appropriate roles, reviewing access, disabling accounts when access is no longer required and ensuring that administrators and managers have suitable authority.

Users must promptly notify CrewGrid and the relevant Customer administrator of suspected account compromise, unauthorised access or credential disclosure.

CrewGrid provides role-based, company-based and branch-based controls to support separation of access. The Customer is responsible for selecting the correct roles and reviewing the information each user is authorised to access.

CrewGrid may change permission structures as the platform evolves, but will take reasonable steps not to materially reduce core security controls without notice.

No permission system can correct an inappropriate role assignment made by the Customer. Customer administrators must regularly review users and remove unnecessary access.

CrewGrid may collect exact device coordinates, calculated site distance, geofence results and a mandatory attendance selfie when an Authorised User performs specific clock-related actions.

CrewGrid does not currently provide continuous background location tracking. The Customer is responsible for ensuring that its use of location, attendance and image features complies with applicable workplace, employment, privacy and surveillance requirements.

CrewGrid does not guarantee that a device location, photograph or automated distance calculation proves a person’s identity, attendance, conduct or fitness for work. The Customer must review exceptions and make its own employment and operational decisions.

CrewGrid assists with recording and managing safety and compliance information but does not control the Customer’s workplace and does not assume the Customer’s statutory or contractual duties.

The Customer remains responsible for:

• Workplace health and safety obligations.
• Competency, licensing and supervision requirements.
• Scaffold design, erection, inspection, handover and use.
• Confirming that employee records and qualifications remain valid.
• Reviewing safety sign-ons, declarations, reports and attendance exceptions.
• Making all final employment, disciplinary, safety and operational decisions.

A record stored in CrewGrid does not by itself establish legal compliance, safe work, competency or approval.

CrewGrid may generate timesheets, attendance summaries, labour reports, payroll-related files, PDFs and other outputs based on Customer Data and configured rules.

The Customer must review all outputs before approving payroll, invoicing, employee entitlements, client charges or other financial decisions.

CrewGrid does not provide accounting, taxation, payroll, industrial-relations or legal advice. The Customer is responsible for confirming that its calculations and processes comply with applicable awards, contracts and laws.

CrewGrid may provide AI-assisted or automated features that analyse Customer Data, documents, plans, drawings or project information and generate estimates, summaries, classifications, recommendations or draft outputs.

AI-generated output may be incomplete, inaccurate or unsuitable for a particular project. The Customer must ensure that output is reviewed by a suitably competent and authorised person before it is relied upon, approved, issued to a client or used in an operational decision.

CrewGrid does not claim ownership of Customer drawings or project documents merely because they are processed by an AI-assisted feature.

CrewGrid’s estimating features are decision-support tools. They do not replace a competent scaffolding estimator, scaffolder, engineer, designer, safety professional or commercial approver.

The Customer remains responsible for:

• Providing complete and accurate drawings, dimensions, scope and project information.
• Confirming the proposed scaffold solution and intended use.
• Reviewing quantities, components, labour, transport, pricing, assumptions and exclusions.
• Obtaining engineering design, verification or certification where required.
• Confirming compliance with applicable laws, standards, manufacturer requirements and site conditions.
• Approving the final estimate and commercial offer before issue.

No CrewGrid estimate or AI output is an engineering certificate, scaffold design certificate, statutory approval or guarantee of project cost or profitability.

The Customer and all Authorised Users must use CrewGrid lawfully, responsibly and only for legitimate business purposes.

Users must not:

• Attempt to access another company’s data or another user’s account without authority.
• Interfere with platform security, availability or operation.
• Upload malware, malicious code or unlawful material.
• Use CrewGrid to harass, threaten, exploit or unlawfully monitor another person.
• Circumvent subscriptions, user limits, permissions or technical restrictions.
• Use automated scraping, extraction or excessive requests that disrupt the service.
• Reverse engineer, copy or commercially exploit CrewGrid except where the law does not permit that restriction.
• Use CrewGrid to infringe intellectual property, privacy or confidentiality rights.
• Misrepresent generated outputs as independently verified engineering, safety or legal advice.

Additional requirements may be described in a separate Acceptable Use Policy that forms part of these Terms.

CrewGrid and its licensors retain all rights in the platform, source code, interfaces, designs, branding, templates, documentation, workflows and underlying technology.

Subject to payment and compliance with these Terms, CrewGrid grants the Customer a limited, non-exclusive, non-transferable and revocable right for its Authorised Users to access and use the platform during the applicable trial, subscription or read-only period.

This right does not permit resale, sublicensing, copying of the service, creation of a competing product from CrewGrid materials or removal of ownership notices.

A Customer or user may provide ideas, feedback or feature suggestions. CrewGrid may consider and use that feedback to improve the platform without an obligation to pay compensation or implement the suggestion.

This does not give CrewGrid ownership of Customer Data, confidential project information or documents supplied only for support or service delivery.

Each party may receive non-public information relating to the other party’s business, technology, customers, personnel, pricing, projects or operations.

Each party must take reasonable steps to protect the other party’s confidential information and use it only for the relationship contemplated by these Terms.

Confidentiality obligations do not apply to information that is lawfully public, already known without a duty of confidence, independently developed, lawfully received from another source or required to be disclosed by law.

CrewGrid will handle personal information in accordance with its Privacy Policy and applicable privacy obligations.

The Customer remains responsible for its own privacy, employee-record, workplace-notice and surveillance obligations.

CrewGrid and a Customer may enter into a Data Processing Addendum containing additional terms about Customer Data, subprocessors, security, privacy requests, incidents, return and deletion.

CrewGrid relies on third-party infrastructure and service providers, including hosting, database, storage, payment, email, mapping and browser-notification services.

Third-party services may experience outages, change their products or apply their own terms. CrewGrid will take reasonable steps to manage its providers but does not control every third-party system.

CrewGrid is not responsible for a third-party service selected, configured or separately contracted by the Customer.

CrewGrid aims to provide a reliable service but does not guarantee uninterrupted, error-free or continuously available access.

Availability may be affected by maintenance, upgrades, incidents, third-party outages, internet or device problems, security actions, events outside reasonable control or features still under development.

Any specific service-level commitment must be stated in a separate written agreement. The public status page is provided for transparency and does not itself create a contractual uptime guarantee.

CrewGrid may maintain, update and improve the platform, including changing interfaces, workflows or supporting infrastructure.

CrewGrid will take reasonable steps to avoid materially reducing core paid functionality during a current billing period without notice. Where a planned change materially disadvantages a Customer, CrewGrid may provide notice, an alternative or a right to cancel before the change applies.

CrewGrid may make immediate changes where reasonably necessary for security, legal compliance, incident response or protection of users and Customer Data.

Support requests may be submitted through the CrewGrid support features or by contacting info@crewgrid.co.

CrewGrid will use reasonable efforts to respond to support requests but does not guarantee a particular response or resolution time unless a separate service-level agreement applies.

The Customer must provide accurate details and reasonable cooperation needed to investigate a problem.

CrewGrid may maintain backups and recovery processes for service continuity. Backups are not a substitute for the Customer retaining reports or exports that are important to its business, legal or record-keeping obligations.

Export formats and available records depend on CrewGrid’s current features. CrewGrid does not guarantee that every internal database field can be supplied as a customised export.

The Customer should download required reports before the end of the 30-day read-only period.

CrewGrid may suspend or restrict access where reasonably necessary because of:

• A material breach of these Terms.
• An unpaid subscription after reasonable payment attempts or notice.
• A security threat or suspected account compromise.
• Unlawful, harmful or abusive use.
• A risk to another customer, user or the platform.
• A legal or regulatory requirement.

Where reasonably practicable, CrewGrid will notify the Customer and allow an opportunity to remedy the issue before suspension. Immediate action may be taken where delay would create a material security, legal or safety risk.

Suspension will be limited to what CrewGrid reasonably considers necessary and will be reviewed when the reason for suspension is resolved.

The Customer may terminate these Terms by cancelling its subscription and ceasing use of CrewGrid.

CrewGrid may terminate the agreement where the Customer commits a material breach and does not remedy that breach within a reasonable period after notice, or where the breach cannot reasonably be remedied.

CrewGrid may terminate immediately for serious unlawful conduct, deliberate security attacks, fraud or use that creates an unacceptable risk to other customers or the platform.

On termination, access and Customer Data will be managed according to the read-only, retention and deletion sections of these Terms unless immediate restriction is reasonably necessary.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right, remedy or liability that cannot legally be excluded, restricted or modified under the Australian Consumer Law or another applicable law.

Any disclaimer, limitation or exclusion in these Terms applies only to the maximum extent permitted by law.

CrewGrid will provide the service with due care and skill to the extent required by applicable law.

Subject to rights that cannot legally be excluded, CrewGrid does not warrant that:

• The platform will always be available or free from defects.
• Every third-party service will remain available.
• Customer Data or generated output is accurate or complete.
• CrewGrid will satisfy every legal, award, contractual or industry requirement applying to the Customer.
• Use of CrewGrid will prevent workplace incidents, disputes, losses or compliance failures.
• AI-assisted or automated output will be suitable without competent human review.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, or for loss of profit, revenue, opportunity, goodwill or anticipated savings, except to the extent that such loss cannot lawfully be excluded.

To the maximum extent permitted by law, CrewGrid’s total aggregate liability arising out of or relating to the service or these Terms will not exceed the subscription fees paid or payable by the Customer to CrewGrid during the 12 months immediately preceding the event giving rise to the claim.

The liability cap does not apply to liability that cannot lawfully be limited, or to CrewGrid’s fraud, wilful misconduct or deliberate infringement of another party’s intellectual property rights.

Each party must take reasonable steps to minimise any loss it suffers.

To the extent permitted by law, the Customer indemnifies CrewGrid against third-party claims, losses and reasonable costs arising directly from:

• Customer Data that the Customer was not authorised to collect, upload or use.
• The Customer’s material breach of law or these Terms.
• The Customer’s infringement of another person’s intellectual property, privacy or confidentiality rights.
• The Customer’s unsafe, unlawful or unauthorised workplace or project conduct.

The indemnity does not apply to the extent that a claim was caused or contributed to by CrewGrid’s breach, negligence, fraud or wilful misconduct.

CrewGrid must promptly notify the Customer of a relevant claim and provide reasonable cooperation. The Customer may not settle a claim in a way that admits fault by CrewGrid or imposes an obligation on CrewGrid without CrewGrid’s written consent.

CrewGrid may change subscription prices for future billing periods by giving reasonable advance notice.

A price change will not apply retrospectively to a billing period already paid. If the Customer does not accept a new price, it may cancel before the new price takes effect without a cancellation penalty.

CrewGrid may update these Terms when its product, providers, business structure or legal obligations change.

Updated Terms will be published with a revised “Last updated” date. CrewGrid will provide reasonable notice of a material change that adversely affects current Customers.

Where appropriate, a material adverse change will take effect at the next renewal date so the Customer can cancel before the change applies. Immediate changes may apply where reasonably necessary for law, security or protection of the service.

CrewGrid and a Customer may enter into a separate order form, enterprise agreement, service-level agreement or other signed written agreement.

That agreement supplements these Terms. If there is an inconsistency, the separate signed agreement prevails to the extent of that inconsistency.

Neither party is liable for delay or failure caused by an event outside its reasonable control, including natural disasters, widespread internet or utility failure, government action, industrial disruption, war, civil disorder or major third-party infrastructure failure.

The affected party must take reasonable steps to minimise the impact and resume performance when reasonably possible. This section does not excuse an obligation to pay an amount already due.

A party that believes a dispute has arisen should give the other party written notice describing the dispute and the outcome sought.

The parties must first attempt to resolve the dispute in good faith through authorised representatives.

If the dispute is not resolved within 30 days, either party may propose mediation in Western Australia before commencing court proceedings. This does not prevent a party seeking urgent interim or injunctive relief.

These Terms are governed by the laws of Western Australia, Australia.

Subject to any mandatory legal rights, the parties submit to the courts of Western Australia and courts entitled to hear appeals from them.

These Terms, the Privacy Policy, any incorporated policy and any applicable signed agreement form the agreement between CrewGrid and the Customer regarding the service.

• If a provision is invalid or unenforceable, it will be read down where possible and the remaining provisions continue.
• A failure or delay in enforcing a right does not waive that right.
• The Customer may not assign the agreement without CrewGrid’s prior written consent, which will not be unreasonably withheld.
• CrewGrid may assign the agreement as part of a genuine business sale, restructure or transfer, provided the Customer’s material rights are not reduced.
• CrewGrid may use subcontractors and service providers while remaining responsible for its obligations under these Terms.
• Nothing creates employment, agency, partnership, fiduciary or joint-venture relationships between CrewGrid and the Customer.
• Sections intended by their nature to continue after termination will survive, including ownership, confidentiality, retention, liability, disputes and governing law.

Questions about these Terms, subscriptions, cancellation or legal matters may be sent to: